coverage
The UX Trend Report 2024 | Change By Design Panel Discussion, Graz’s Merkur Experience Lab - Pages 18-21 (February 2024)
The UX Trend Report 2020 | Annual magazine featuring interviews with UX design leaders from around the globe aims to identify disruptive trends. (January 2020)
Interview - GM Microsoft IoT Business Acceleration. Azure Engineering | Driving Innovation for ABB’s Industrial IoT Customers. (October 2019)
Interview - Head of Business Strategy, Microsoft WW Manufacturing and Resources | Inspire Partner of the Year Awards. (September 2019)
Podcast - Innovation Roundtable Insights | 46. Helping ABB to Work Iteratively and Emphasize Customer Needs. (August 2019)
The Economic Times | No jugaad, Indian firms to work on high-end design
IANS | Nasscom, Autodesk launch courseware in product design engineering
ET | Telecom | Nasscom partners with Autodesk for product design engineering courses
The Hindu Business Line | Nasscom, Autodesk tie up to train in product design engineering
Business Standard | Nasscom, Autodesk launch courseware in product design engineering
The Times of India | Nasscom, Autodesk launch courseware in product design engineering
Deccan Herald | Nasscom ties up with Autodesk for product design courseware
The Statesman | Nasscom, Autodesk join hands to bridge employability gaps
BGR | Nasscom partners Autodesk to launch courseware in product designing
The Times of India | Nasscom partners with Autodesk for product design engineering courses
GE Aviation Jet Service Issue Summer | "The Human Factor".
GE Aviation Leading Edge Issue Spring | "Human Factors Engineering".
talks
2024
World Usability Congress | Crafting Cohesive Customer Journeys, Graz Messe, Austria (October)
Customer Experience (CX) Innovation Summit North America | Naples, FL (September) CANCELLED
Industrial Marketing Summit | Delivering Amazing Customer Experiences, Austin, TX (January)
2023
World Usability Congress | Panel: Change By Design, Panelists -Tim Scanlon, Global Head of Customer Experience CoE , Rockwell Automation, Vandhana Bhaskaran, Experience Design Director, Ford Motor Company, Nico Licht, VP and Head of the Business Technology Platform Experience, SAP, Clemens Lutsch, Managing Director, swohlwahr GmbH & Co. KG, Mirjam Wouters, Manager of the UX Innovation Labs, Philips. - Merkur Experience Lab, Graz, Austria (October)
2022
World Usability Congress | Delivering Immersive Customer Experiences , Graz Messe, Austria (October)
2021
CX Summit 2021 | From Customer Experience to Company Excellence, Athens, Greece (28 January)
2020
NASSCOM VirtualFest 2 | Repurposing Digital for a New Reality, Bangalore, India + Virtual (1 December)
4th Annual Open Innovation Virtual Summit | Digital Delta: Reimagining Co-Creation with Customers, Berlin, Germany + Virtual (18-19 November)
Software Product Management Summit Europe 2020 | Driving Digital Transformation at Scale with Design Thinking, Frankfurt, Germany + Virtual (15-16 September)
B2B Online Connect 2020 | Improving Physical & Digital Connected Touchpoint Experiences: COVID-19 Lessons | Virtual (28 July)
Forrester CX Roundtable Discussion | Optimise Your VoC, Journey Measurement, and Stakeholder buy-in To Drive More Effective Customer Experiences | Virtual (19 May)
2019
Innovation Roundtable® @ Airbus HQ | ”Driving a Vision to Reality Unlocking Value for Customers through Co-Creation and Driving Design Thinking, Agile, and Lean Startup at Scale”, Toulouse, France
B2B Online 2019 | “Inspirational Keynote: The Digital Delta - Customer Co-creation Unlocks IIoT Value”, Barcelona, Spain
SEV Hellenic Federation of Enterprises Industrial Conference | “State-of-the-Art Industry 4.0: A Growth Opportunity Greece Should not Miss”, Athens Greece.
Beyond CX 2019 | “Digital Delta | Re-imagining Customer Co-creation”, Graz, Austria
Design Thinking Summit 2019 | “Digital Delta | Re-imagining Customer Co-creation Experience”, Berlin, Germany
World Usability Congress 2019 | “Digital Delta | Re-imagining Customer Co-creation”, Graz Messe, Austria
VRX Europe 2019 | “Digital Delta: Where customers experience the business value of Digitalization through Mixed Reality”, Audio Presentation Amsterdam, Netherlands.
Innovation Roundtable® @ Philips HQ | “The Digital Delta Unlocking Value for Customers through Co-Creation and Driving Design Thinking, Agile, and Lean Startup at Scale”, Amsterdam, Netherlands
Digital Enterprise Show (DES) 2019 | “The Digital Delta - Customer Co-creation Unlocks Industry 4.0 Value”, Madrid, Spain.
3IF Annual Conference 2019 : Industrie 4.0 & Digital Transformation IoT for Industry | “The Digital Delta - Customer Co-creation Unlocks IIoT Value”, Mechelen, Belgium.
Boston Consulting Group - Industry Group Leaders - Central + Western Europe | “ABB Ability(TM) Customer Experience: Driving Vision to Reality”, Tegernsee, Germany.
Microsoft Inspire + Ready | “ABB Ability (TM) Customer Experience Program for Smart Energy, Intelligent Manufacturing and Smart Cities”. Las Vegas, Nevada.
2018
TransformTECH - IMD Business School www.imd.org + Ecole Polytechnique Fédérale de Lausanne (EPFL) www.epfl.ch | “Bringing AI, Robotics and IoT to a Robotics, AI and IoT Company, Lausanne Switzerland.
Eidgenössische Technische Hochschule Zürich (ETH) | “Customer Experience Innovation”, Zürich Switzerland.
2017
Le Cercle des présidents du Québec | “Artificial Intelligence, From Automated to Autonomous”, Montreal, Canada.
Impact Hub | “Be Exponential”, Zürich Switzerland.
NASSCOM Design & Engineering Summit 2017 | “Opportunities and Challenges of Globalization of Engineering Services”, Bangalore India
2016
RIT School of Design | Thought@Work 2016, Rochester NY US
NASSCOM Building Global Occupational Standards for Design & Engineering in India, New Delhi India
Dayananda Sagar University | Design and Innovation Centre Launch , Bangalore India
VentureWell OPEN International 2016, Portland OR US
PACE International Annual Forum: “Global Mobility Challenges and Solutions”, at the University of Cincinnati, US
Georgia Tech Manufacturing Institute | Distinguished Lecture and Industry Partners Symposium, Atlanta GA US
Tongji University, College of Design and Innovation | Design Week Emerging Practices Conference 2016 (Keynote and Case study), Shanghai, China
2015
SEAVR Virtual Reality, Augmented Reality and Mixed Reality
Autodesk X Summit. Planned and facilitated one of four Tracks.
Industrial Designers Society of America 50th International Conference. Facilitated an Internet of Things Design Swarm. Seattle, WA. US
2014
World Usability Day. Shanghai, China.
Autodesk X Summit. Delivering Cohesion via the Total User Experience Platform. San Francisco, CA. US.
Hosted Design Week Portland in the new XShop that I opened in 2014
Prior years
Design Management Institute Design/Management Thinking 24 | Balancing Extremes, Tensions in Design. Portland, OR. US
Oregon Health and Sciences University, MBA and MS Healthcare Management Program. Portland, OR. US
"Mobile Digital Tourism Innovation & Web Services" WACVB Tourism Tech Summit, Oakland CA. US
European Mfg Strategies Summit 08, Düsseldorf, Germany.
World Usability Day 07, Curitiba, Brazil.
Frost & Sullivan Sales & Marketing Executive Summit, Boston Mass. US
SAE International Pacific Air & Space Technology Conference, Gifu. Japan.
presentations
Customer Co-Creation Re-imagined with Augmented Reality
Zurich Switzerland + Ladenburg Germany | September 2019
Making customer digital innovation creative problem solving fun
Video shared @ Hannover Messe 2019
Hannover, Germany | April 2019
Early prototype of the ABB Ability(TM) Customer Experience Center
ABB Customer world 2019
Houston, Texas USA | march 2019
VP Global Supply Chain Management explores current business challenge priorities. Gathers useful customer success case studies and information on how ABB can help.
Internet Of Things Convention & Industry 4.0 Conference
Mechelen, Belgium | June 2019
Keynote | “The Digital Delta - Customer Co-creation Unlocks IIoT Industry 4.0 Value” ABB Customer World
VRX Europe 2019
Amsterdam, Netherlands | april 2019
Keynote | “Digital Delta: Where Customers Experience the Business Value of Digitalization through Mixed Reality”, Audio
Tongji University, College of Design and Innovation | Design Week Emerging Practices Conference
Shanghai, China | October 2016
Keynote | “Experience Design for the IoT. As Things “Wake-up”, Designers Tame the Complexity.”
Design Week Portland 3D Printing Event
portland, Oregon USA | october 2014
Event | Hosted 3D Printing Meetup at the Autodesk XSHOP where enthusiasts could showcase their hacks and 3D printing innovations.
Rochester institute of technology (RIT) School of Design Thought@Work 2016,
Rochester NY USA |october 2016
Keynote | “Future of Making. Making Your Future”. RIT’s amazing annual student organized design conference and workshop.
Design Management Institute | Thinking 24 | Balancing Extremes, Tensions in Design & Agile
Portland, Oregon USA | March 2012
Keynote | UX Design Mash-up: When People, Processes & Tools become Agile”. Short talk on how Lean Start-up and the Agile Manifesto are impacting professional designers.
European Manufacturing Strategies Summit
Düsseldorf, Germany | october 2008
Keynote (closing) | “Connected Transport: The New Paradigm” Presented vision for connected transportation and the W4C platform developed in conjunction with Microsoft. The envisioned scenarios are reality today :-)